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FILE - In this Nov. 6, 2013, file photo Sharon Hilliard speaks during an Assembly Insurance Committee hearing at the state Capitol in Sacramento, Calif. Employment Development Department Director Hilliard announced Friday, Oct. 30, 2020, that she will retire at the end of the year. Hilliard, who has worked in state government for nearly 40 years, has led the department through the coronavirus pandemic, which saw an unprecedented number of people file for unemployment benefits. The agency has struggled to weed out fraud while keeping up with demand, leading to a backlog of more than 1 million cases. (AP Photo/Genevieve Ross, File)

California unemployment chief to retire amid claims backlog

By ADAM BEAM - Associated Press

LaToya Horne, 41, speaks with a reporter outside of the Employment Development Department on Wednesday, Oct. 7, 2020, in Sacramento, Calif. A hairstylist, Horne said she went months without unemployment benefits after the agency denied her claims. She said the agency kept sending paperwork to an old address where she had not lived for 10 years. (AP Photo/Adam Beam)

California’s unemployment backlog shrinks to 1.3 million

By ADAM BEAM - Associated Press

In this July 20, 2010, file photo, people arrive to seek employment opportunities at a JobTrain office in Menlo Park, Calif. (AP Photo/Paul Sakuma, File)

California unemployment agency not answering 60% of calls

By ADAM BEAM - Associated Press

FILE - In this May 15, 2020, file photo, cars line up at a food distribution center in Compton, Calif. California lawmakers had harsh words Thursday, July 30, 2020, for the state agency that pays out unemployment, accusing its leaders of failing Californians who are waiting weeks or even months to receive their benefits. (AP Photo/Marcio Jose Sanchez, File)

California lawmakers slam employment agency for slow payouts

By KATHLEEN RONAYNE - Associated Press