“Are you operating an airline here or not?” the 87-year-old asked. “I’m telling you that you guys are going to be in a little bit of trouble. Because we’ve been sitting here now 20 minutes waiting for somebody to come and fix a two-minute problem. … I don’t want the next flight!”
“This is the most lousy operation I’ve ever seen,” he said after asking for the agents’ names.
“No,” the former astronaut said. “Look, my son worked for Delta, I know the people quite well. I don’t want to say things like that.”
He confirmed that he was rebooked on a later flight.
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