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The IRS also said it thought written correspondence was more important than answering phones, so it shifted employees' focus.

Nina Olson, IRS 'taxpayer advocate,' says Congress must spend more to boost agency customer service →

More than 400 groups were on the list of nonprofit organizations the IRS said it subjected to intrusive scrutiny up through 2013.

Lois Lerner's tea party-targeting testimony can stay secret: Judge →

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